Delivery Costs & Returns


All our gas, bioethanol and wood burning fireplaces are individually handmade, tested, packaged and shipping direct from the factory using a dedicated courier service. Fireplaces are supplied in pallet boxes or crates to provide the maximum protection. These are high quality appliances and require quality packaging to ensure they arrive at their destination safely. The UK mainland shipping charge is a nominal amount we charge and does not fully cover the cost shipping and the packaging materials required for our products. If you would like to arrange collection then this is possible upon request.



We can ship our fires to all European Countries, the USA and Australia. Due to the large range of models and finishes that are available in order for us to supply you with an accurate shipping quote please email your fire choice and address and we will send you a quote. You can also arrange collection from the factory if you feel you can save however crating will need to be charged to ensure the fires are protected for overseas transport. If a you are an export business with a VAT registration please supply this as we can reduce the price by 20% by removing the UK VAT charge. Export orders cannot be managed online, once you have chosen your model please email Sales with details.  

Delivery and Lead Time

  • Delivery on all items is typically between 2 to 28 days depending on model. Large models are made to order, other models are in stock. Please call to discuss. 
  • Delivery is arranged by our Planning Department. Once your fire is ready to ship we will call you one week beforehand and make the delivery arrangements.
  • As these are large/heavy items the goods are delivered in pallet boxes to the nearest hard standing surface. 
  • You may need to make arrangements on site to help you with moving the goods depending on the model chosen, the size and finish.
  • Items with stone fascia's are obviously going to be heavy and require more than one person to move.


Returns are accepted in line with our standard terms and conditions, please read these before ordering. If you are not satisfied with your delivery and want to return it this must be notified, in writing, to Spirit Fires Limited within 14 days of the delivery date. This can be via fax, letter or email. We will not accept telephone cancellations. If sending a fax or email please ensure you follow it up with a telephone call to make sure it arrives and request a receipt acknowledgement. A letter is best being sent via registered mail. Once the cancellation has been agreed you must then arrange for the goods to be shipped back to the factory within 14 days of notification of cancellation. Cost of return is at the buyers cost and it is the buyers responsibility to ensure all goods arrive at the factory in safe condition. For this reason we advise taking out transport insurance. If the goods are received in good condition, undamaged, you will receive a refund via the original payment method within 30 days of the date of return. Damaged goods will not be refunded. If parts are missing from the original shipment them these will be deducted from the refund. Please note some of the items sold on this web site are classed as "hand made" or "made to order" and are therefore not covered by distance selling regulations. If in doubt please read the terms and conditions to ensure you are aware of which products this covers or call 01325-301020 before ordering. 


Please call 01325-327221 or email Please note the customer service department works 8-30am to 5pm Monday to Friday.